The Center for Service Excellence is committed to transforming lives through service education, equipping students and working professionals with the tools, knowledge, and network to redefine their futures and contribute meaningfully to their industries and communities. The Center will drive service excellence, experience innovation and workforce transformation, empowering industries and communities through education, training, and strategic partnerships.
Our Expertise
Service Training
We offer tailored, easy-to-access customer service training programs that build service skills at every level, from frontline staff to executives. Our online modules, micro-credentials, and interactive workshops prepare people to be ready to deliver exceptional service.
Service Consulting
We provide customized consulting that strengthens customer loyalty, improves employee experience, and builds leadership capacity. From service audits to strategy roadmaps, our work helps organizations create stronger teams and better service outcomes.
Service Partnerships
We collaborate with nonprofits, community groups, and government agencies to expand workforce readiness and volunteer pipelines. Together, we launch community-based programs, develop apprenticeship pathways, and prepare destinations for major events.
Service Research & Innovation
We conduct applied research that uncovers what drives service excellence. By helping companies test emerging ideas with real users and track workforce shifts, we turn insights into breakthrough solutions that power service innovation.
Service Excellence Standards & Recognition
We set the bar for outstanding service and celebrate those who achieve it. Through benchmarking tools, industry reports, and awards programs, we help organizations measure progress, showcase success, and gain recognition as service leaders.