Inclusivity is Good For Tourism Business
Inclusive decision-making is key to leadership in building and executing a workforce and service culture that values, respects and delivers on the promise of a welcoming and inclusive environment. Inclusive organizational culture means intentionality in our work and effort to bring a variety of perspectives, experiences and voices when making decisions that effect the organization and the internal and external stakeholders.
Workshops/Training will be designed to build on your strategies to foster inclusion and belonging within your organization and with your consumers.
Concentration Areas for Training
Relevant topics driving inclusive and equitable organizational management, stakeholder engagement and service strategies for executive/management level professionals.
Organizational Culture & Customer-Centric Service Excellence
- Accelerant Culture Development. Explore the rapid development of organizational culture and its role in shaping inclusivity strategy, employee behavior and service delivery.
- Emotion Labor: Impact of Service Excellence. Understand the Service Profit Chain and its influence on organizational performance and customer satisfaction.
- Customer-Centric Service Excellence. Learn strategies for placing customers at the center of service design and delivery, ensuring high levels of satisfaction and loyalty.
Diversity & Inclusion in Service Industries
- Uncovering and Responding to Bias. Understand the various forms of bias that operate in the workplace and ways you and your organization can develop productive responses.
- Applied Diversity, Equity, Inclusion and Belonging (DEIB) Practice for Today’s Workplace: Explore ways to engage in meaningful DEIB work to address the needs of all organizational stakeholders. Certificate through Travel Unity is built into this session.
- Technology: Diverse Market Impact. Learn about ways to leverage technology to impact access and opportunity for diverse markets.
- Talent Acquisition & Development. Discover ways to grow talent pipelines that support the diverse needs of your organization.
- Evaluating & Assessing Inclusion Strategy. Explore effective strategies for identifying inclusion goals that best meet the needs of your organization and stakeholders as well as ways to determine their value and impact.
Developing an Inclusive Service Culture
- Define organizational behavior. Introduce the fundamental concepts of organizational behavior and its relevance to service industries.
- Cultivating Inclusive Service Excellence. Explore strategies for fostering an inclusive service culture that values diversity and promotes equity.
- Inclusive Service Excellence in Practice. Examine practical examples and best practices for implementing inclusive service strategies in various contexts.
Executive Training Sessions Info & Registration
Executive/Management Workshops/Training will be designed to build on your strategies to foster inclusion and belonging within your organization and with your consumers. All workshops are delivered in –person and can be designed for multi-county or regional outreach and audiences.
Emotional Labor: Impact on Creating Welcoming Workforce (Workplace)
Dr. Lindsey Lee
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- This workshop asks how we can foster an environment where every team member feels valued and understood and ultimately drive the success of our organizations. In the hospitality and tourism sectors, emotional labor plays a crucial role in shaping organizational culture and elevating customer experiences. We will explore the role of emotional labor and how effectively managed emotional labor can significantly enhance employee engagement and customer satisfaction.
Accelerant Culture Development
Daniel Juday
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- This Workshop focuses on the Here & Now of Culture. How do we take our Values & Vision and turn them into strategies that build forward-facing and effective work Culture with Inclusivity as the core.
Diverse Market Impact
Dr. Debra Blair
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- This workshop explores Disability Inclusion Strategies through the lens of Assistive Technology (AT) and discusses ways it can be leveraged to serve diverse disability communities. Learn about innovative AT strategies and equipment designed to support customer experiences. Hands-on opportunities will be available. Hosted in collaboration with Temple TechOwls.
Uncovering & Responding to Bias in Today’s Workplace
Dr. Leora F. Eisenstadt
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- This workshop takes an in-depth look at various forms of bias that operate in the workplace. Learn how the law interacts with workplace culture, discuss requirements created by the law and where the law is silent. Discuss ways that both adhere to the law and create a healthy, productive workplace.
Inclusion in Practice
Roni Weiss
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- This workshop teaches Executives the foundations of operational DEI through understanding foundational concepts, understand the relevance and meaningful ways to execute in today’s workplace.