Michael (Chihyung) Ok

Associate Professor
Speakman Hall 305
215.204.0361

Biography

Dr. Chihyung “Michael” Ok joined the faculty in 2013 from Kansas State University’s Department of Hospitality Management and Dietetics, where he taught courses ranging from Advanced Research Methods to Cost Controls in Hospitality and Foodservice Systems.

Dr. Ok’s research interests include service design and evaluation, customer relationship management, employee emotional labor and intelligence, food and travel experience, and senior citizens’ attitudes and behaviors in hospitality product and service consumption.

His teaching interests are hospitality services and lodging management, research methods, hospitality and tourism marketing, and hospitality management strategies.

His 19 peer-reviewed publications include, most recently, an International Journal of Hospitality Management titled ‘Understanding hotel employees’ service sabotage: Emotional labor perspective based on conservation of resources theory’ and a Journal of Hospitality & Tourism Research article titled ‘Examination of factors affecting hotel employees’ service orientation: An emotional labor perspective.’

Dr. Ok has been involved in seven funded research projects, and he has participated in 42 conference proceedings and presentations.

He currently serves as a coordinating editor for the International Journal of Hospitality Management and on the editorial boards of six academic journals including the Journal of Travel and Tourism Marketing and Management and the Journal of Travel and Tourism Marketing.

He earned his PhD in Hospitality Services Management from Kansas State University; Master’s and Bachelor’s degrees from Florida International University’s School of Hospitality and Tourism Management; and a Bachelor’s degree from Sejong University’s Department of Tourism Management in Korea.