About the Program
The Service Excellence Graduate Certificate is designed for individuals who are committed to a culture of empowerment and continuous improvement that inspires exceptional service—every time, everywhere.
Complete in as few as 9 months
Courses span the fall and spring terms and integrate discussion and project-based learning activities in which students solve authentic problems that today’s hospitality leaders face.
Apply Credits to Master's Degree
Students in the Service Excellence Graduate Certificate may apply to the Master of Science in Hospitality Management during their third course in the certificate program. The nine credits earned from the certificate program will count towards the Master of Science in Hospitality Management (where a grade of B or higher is received).
The courses in this certificate program leverage today’s leading customer service strategies to prepare you to establish a culture of service excellence that raises the standard of service for an organization, business unit, division or team. The Service Excellence Graduate Certificate is made up of nine credits. For individuals that want to take their development beyond the certificate, credits earned from this certificate program count towards the Master of Science in Hospitality Management (where a grade of B or better is received).
$933 per credit hour (Pennsylvania resident)
$1,082 per credit hour (Out-of-state resident)
Total credits: 9
Each year, tuition rates for the subsequent academic year are announced by the Board of Trustees. Rate changes will be posted when official announcements are made in June. Temple University is a state-related institution; therefore, there are different tuition rates for Pennsylvania state residents and out-of-state residents. Students make tuition payments to Temple University at the beginning of each semester.
Financial aid does not apply to graduate certificate programs. For tuition information, see current tuition and fee information on Temple University's Bursars Office website.
Application Information and Deadlines
- A bachelor’s degree is required for all graduate certificates.
- 3.00 or greater cumulative GPA for all prior college-level coursework
Application RequirementsApplicants should submit the following:
- Completed application form
- Current resume
- Official transcripts from all institutions at which coursework was attempted and/or completed
- Statement of Interest
- GRE/GMAT (Optional)
International Student Application RequirementsInternational applicants are encouraged to review the Temple University prospective international student application guide and requirements. Applicants who earned their baccalaureate degree from an institution where the language of instruction was other than English, with the exception of those who subsequently earned a master’s degree at a U.S. institution, must report scores for a standardized test of English that meet these minimums:
- TOEFL Internet-based: 79 (ideal scores are above 100)
- IELTS Academic: 6.5 (ideal scores are above 7.0)
- Duolingo English Test: 105 (ideal scores are above 120)
- December 15 – Early Decision Deadline
- March 1 – International Student Deadline
- June 30 – Final Application Deadline
- July 31 - Extended Final Application Deadline
- August 1 – International Student Deadline
- November 1 – Final Application Deadline
Applications are processed as they are received. Late applications may be considered for admission.
Allow at least 1 week for review
Continue your education at your own pace and enhance your resume with a graduate certificate from the School of Sport, Tourism and Hospitality Management (STHM). Use the form below to start your application. Should you have any questions about our graduate certificate admissions process, please email firstname.lastname@example.org.Apply Now
For questions about the application process, the program or to schedule a personalized consultation with a member of the enrollment team, please reach out to:
Assistant Director of Graduate Enrollment