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2012 STHM Alumna Trang Pham
Trang has been selected to be the personal business professional escort to Arne Sorenson. He is THE PRESIDENT AND CEO OF MARRIOTT INTERNATIONAL. Mr. and Mrs. Sorenson were in Hanoi for his 54th birthday. Meeting them was already a unique opportunity for her as Marriott International has approximately 4000 hotels and resorts around the world, states Trang. However, getting to know them was such a special and inspirational experience for Trang as she was assisting them during their time in the city. They are both very open, friendly and personable. On her very first day with Marriott, She had fallen in love with the company's core values as they are in line with hers. Now that Trang has met and got to know the President and CEO who demonstrated these very core values.
As part of the pre-opening team, Trang contributed to the setting up of the Front Office department, such as building all of the policies and procedures, interviewing and hiring, and then creating and rolling out a training calendar for staff in the following Front Office areas: Front Desk, Business Center, Executive Floor, etc. Now that the hotel is open, her responsibilities are to assist and re-train the staff in daily operations, and work with other departments when new procedures need to be in place.