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Faculty & Staff


  • General Information
  • Biography
  • Curriculum Vita

General Information

Chihyung OkChihyung Ok

Associate Professor
School of Tourism and Hospitality Management

Address:
1810 North 13th Street
361 Speakman Hall
Philadelphia, PA 19122

Phone: 215.204.0361
E-mail: cok@temple.edu

Academic Degrees:

  • B.A., Sejong University, Seoul, Korea
  • M.S., Florida International University, North Miami, Florida
  • Ph.D., Kansas State University, Manhattan, Kansas

Primary Research Focus:

  • Customer Satisfaction/Dissatisfaction and Relationship Management
  • Customer Complaint, Service Recovery, and Switching Behavior
  • Customer and Employee Relationships - Rapport, Customer Orientation of Service Employee, and Interpersonal Citizenship Behavior
  • Emotional Labor and Emotional Intelligence
  • Food and Travel Experience
  • Employee Knowledge Sharing and Service Excellence
  • Seniors' Attitudes and Behaviors in Hospitality Product/Service Consumption
  • Residents' Satisfaction and Well-being in Continuing Care Retirement Communities

Biography

Chihyung OkChihyung Ok

Associate Professor
School of Tourism and Hospitality Management

Address:
1810 North 13th Street
361 Speakman Hall
Philadelphia, PA 19122

Phone: 215.204.0361
E-mail: cok@temple.edu

Dr. Chihyung "Michael" Ok joins the faculty from Kansas State University's Department of Hospitality Management and Dietetics, where he taught courses ranging from Advanced Research Methods to Cost Controls in Hospitality and Foodservice Systems.

He earned his PhD in Hospitality Services Management from Kansas State University; Master's and Bachelor's degrees from Florida International University's School of Hospitality and Tourism Management; and a Bachelor's degree from Sejong University's Department of Tourism Management in Korea.

Dr. Ok's research interests include customer relationship management, emotional labor and intelligence, food and travel experience, and senior citizens' attitudes and behaviors in hospitality product and service consumption.

His teaching interests are hospitality services and lodging management, research methods, hospitality and tourism marketing, and hospitality management strategies.

His 17 peer-reviewed publications include, most recently, a Journal of Hospitality & Tourism Research article titled Examination of factors affecting hotel employees' service orientation: An emotional labor perspective and a Journal of Travel and Tourism Marketing paper exploring the effect of consumers' perceived risk and benefit on attitude and behavioral intention of consuming street foods.

Dr. Ok has been involved in seven funded research projects, and he has participated in 38 conference proceedings and presentations. He currently serves on the editorial boards of academic journals including Journal of Hospitality Marketing and Management and Journal of Travel and Tourism Marketing and as an ad-hoc reviewer for seven journals.

Curriculum Vita

Chihyung OkChihyung Ok

Associate Professor
School of Tourism and Hospitality Management

Address:
1810 North 13th Street
361 Speakman Hall
Philadelphia, PA 19122

Phone: 215.204.0361
E-mail: cok@temple.edu

EDUCATION

Doctor of Philosophy. August 2004. Kansas State University, Manhattan, Kansas. Department of Hospitality Management and Dietetics

Master of Science. December 1998. Florida International University, North Miami, Florida. Also earned a Bachelor of Science degree (2000)

Bachelor of Business Administration. February 1995. Sejong University, Seoul, Korea.

TEACHING & RESEARCH EXPERIENCE

Fall 2013 – Present
Associate professor
School of Tourism and Hospitality Management
Temple University, Philadelphia, Pennsylvania

Course Teaching:
THM 5311 Service Management for the Tourism and Hospitality Industry
THM 4396 Hospitality Management Systems

Fall 2012 – Spring 2013
Associate Professor, tenured
Dept. of Hospitality Management and Dietetics
Kansas State University, Manhattan, Kansas
Three Tenths Appointment - Kansas Agricultural Experiment Station

Courses taught:
HMD 985 Advanced Research Methods
HMD 975 Research and Applied Theories in Consumer Behavior in Foodservice and Hospitality Management
HMD 820 Strategic Management and Case Studies in Hospitality Management
HMD 664 Lodging Management Theory (Hotel Simulation)
HMD 464 Lodging Management Systems (Revenue Management)

Academic advising: 6 doctoral students; 35 undergraduate students

Fall 2006 – Spring 2012
Assistant Professor
Dept. of Hospitality Management and Dietetics
Kansas State University, Manhattan, Kansas

Graduate Faculty Member (2006); Certified Graduate Faculty (2009)
Course taught:
HMD 985 Advanced Research Methods*
HMD 975 Research and Applied Theories in Foodservice and Hospitality Management*
HMD 990 Dissertation Proposal Seminar
HMD 895 Cost Controls in Hospitality and Foodservice Systems
HMD 885 Seminar in Foodservice and Hospitality Management
HMD 820 Strategic Management and Case Studies in Hospitality Management*
HMD 810 Research Methods for Foodservice and Hospitality Management
HMD 664 Lodging Management Theory
HMD 464 Lodging Management Systems*
HMD 424 Hospitality Marketing and Sales
HMD 422 Cost Controls in Hospitality Operations
* new courses developed and offered

Fall 2005 – Spring 2006
Visiting Assistant Professor
Dept. of Hospitality Management and Dietetics
Kansas State University, Manhattan, Kansas

Fall 2004 – Summer 2005
Research Associate
Information Technology Assistance Center
Kansas State University, Manhattan, Kansas
Converted an on-site course to an online format

Fall 2000 – Spring 2004
Graduate Research Assistant/Graduate Teaching Assistant Dept. of HMD, Kansas State University, Manhattan, Kansas

- Assisted in developing web-based interdisciplinary modules to teach solid waste/ residue management in the food chain.
- HMD 340 Contemporary Issues in Controlled Beverages; HMD 341 Principles of Food Production Management; HMD 342 Food Production Management (Lab); HMD 424 Hospitality Marketing and Sales

TEACHING INTERESTS

  • Hospitality Services Management
  • Lodging Management (Simulation)
  • Research Methods
  • Hospitality Management Strategies (Case Studies)
  • Revenue Management for the Hospitality Operations

Mr. Chihyung Ok's full full Curriculum Vita can be viewed by clicking here.